Grievance Redressal

At Anyaani by Anita Mall, we are committed to looking after every customer well. We welcome feedback and are always looking for ways to improve. If you have a concern, complaint or suggestion, you can reach us through the contacts below.

Level 1: Customer Support (queries and complaints)

For general queries, feedback or complaints, please contact our support team:

• Phone / WhatsApp: +91 98317 80608 (Mon–Sat, 10am – 7pm IST)
• Email: contact@anyaani.in
• Website contact form: anyaani.in/contact

We aim to acknowledge your concern within 48 hours of receiving it and to resolve it within one month.

Level 2: Grievance Officer (escalated complaints)

If your complaint has not been resolved to your satisfaction by our support team, you may escalate it to our Grievance Officer:

• Grievance Officer: Anita Mall
• Email: contact@anyaani.in (please write "Grievance" in the subject line, with your order number)
• Address: Anyaani by Anita Mall, Kolkata, West Bengal, India

We aim to acknowledge your grievance within 48 hours of receiving it and to resolve it within one month.

What to include

To help us resolve your complaint quickly, please include your name, order number, the contact details you used for the order, a description of the issue and, where relevant, photographs.